FA Creation System - メーカー・企業と業務用製品 | イプロスものづくり

[Helpfeel Case Study] Newton Co., Ltd.

Inquiries reduced by about 60%! The nationwide chain "Karaoke Pasela" consolidates its windows to the headquarters.

We would like to introduce a case where our self-service AI system "Helpfeel" was implemented by Newton Co., Ltd., which operates karaoke stores. The company had a significant challenge in standardizing the quality of responses, as they had set up telephone support at each store and their unique FAQ was not functioning effectively, leading to a lack of unified answers to inquiries across the company. After the implementation, the number of inquiries that required human response was reduced by approximately 60%. This allowed them to consolidate customer support at the head office and significantly reduce the number of staff. [Case Overview] ■ Challenge: Inquiries and FAQ creation were handled at each store and were not standardized. ■ Implementation: They decided to implement it after being impressed by the exciting usability. ■ Effect: Within just one month of implementation, the number of inquiries was reduced by approximately 60%. *For more details, please download the PDF or feel free to contact us.